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Damage Policy

Any picture or piece of artwork damaged in shipment will be replaced at no charge to the customer. 

That’s My Shot will handle all damage claims with the carrier and ask only that you hold the damaged item for the carrier to pick up.

 

 

Instructions:

  1. Please accept the shipment in its entirety, including the damaged cartons.
  2. Retain all shipping cartons and packing materials for inspection by the carrier.
  3. Please call thatsmyshot.com customer service at (888) 300-3471  within 7 days of receiving the shipment so we can make arrangements for the carrier to come out and inspect and pickup the shipment.
                                                                 
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